Outage in Bitdefender GravityZone

Communnication delay between GravityZone Cloud and Endpoints

Resolved Minor

November 18, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of an issue affecting the communication between GravityZone and managed endpoints. Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays. Installing Bitdefender Endpoint Security Tools using lightweight installation packages may fail. However, installations using full kits will work without issues. Endpoint protection is unaffected, and all endpoints remain protected. Our team is actively investigating the cause and will keep you informed.

Components affected

Bitdefender GravityZone GravityZone -> Endpoint Communication

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/18/2025 08:38PM

This incident has been resolved.

MONITORING 2 months ago - at 11/18/2025 05:23PM

A fix has been implemented for the issue affecting communication between GravityZone and managed endpoints. We are currently monitoring to ensure stability of the solution and to confirm all services are now operating normally.

INVESTIGATING 2 months ago - at 11/18/2025 04:53PM

We are aware of an issue affecting the communication between GravityZone and managed endpoints.

Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays.

Installing Bitdefender Endpoint Security Tools using lightweight installation packages may fail. However, installations using full kits will work without issues.

Endpoint protection is unaffected, and all endpoints remain protected. Our team is actively investigating the cause and will keep you informed.

Latest Bitdefender GravityZone outages

Performance degradation in certain areas of GravityZone - 5 days ago

Communication Delay between GravityZone Cloud and Endpoints - about 2 months ago

GravityZone Security for Mobile Activation Issue - about 2 months ago

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