Outage in Bitdefender GravityZone
Communication Delay between GravityZone Cloud and Endpoints
Resolved MajorIncident Report
Summary AI Generated
Bitdefender GravityZone experienced a major communication issue between the cloud platform and managed endpoints for 6.4 hours, causing endpoints to appear offline in the console despite being online, delays in policy changes and task assignments, and degraded management console access. The service was restored after the underlying communication problems were identified and corrected, with endpoint protection remaining functional throughout the incident.
We are aware of an issue affecting the communication between GravityZone and managed endpoints.
Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays.
Management console access is also degraded.
Components affected
Bitdefender GravityZone Management Console Bitdefender GravityZone GravityZone -> Endpoint CommunicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 04/14/2026 01:14PM
We have corrected the communication issues between GravityZone and managed endpoints. We apologize for any inconvenience this may have caused and want to reassure you that endpoint protection was never compromised. We would like to express our gratitude for your cooperation and continued trust in our services.
MONITORING
26 days ago - at 04/14/2026 09:59AM
Issue has been fixed and we are monitoring the results.
IDENTIFIED
26 days ago - at 04/14/2026 07:13AM
We have identified the issue and we are working to fix it. To reduce the load in the platform a maintenance-specific message is displayed and login is not currently possible
INVESTIGATING
26 days ago - at 04/14/2026 06:52AM
We are aware of an issue affecting the communication between GravityZone and managed endpoints.
Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays.
Management console access is also degraded.
Latest Bitdefender GravityZone outages
Communication Delay between GravityZone Cloud and Endpoints - about 1 month ago
Single Sign-On Incident on GravityZone Cloud - about 2 months ago
Single Sign-On performance degradation - 3 months ago
Performance degradation in certain areas of GravityZone - 4 months ago
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