Outage in Bitdefender GravityZone
Extended Email Security tab missing
Resolved MajorIncident Report
Summary AI Generated
Bitdefender GravityZone experienced a major incident where the Extended Email Security (EEMS) tab disappeared from the user interface following an update, preventing customers from accessing email security features through the normal UI. Customers could work around the issue by logging directly into Mesh via a provided URL and using the GravityZone IdP login method. The incident was resolved after 56 minutes when a fix was implemented and monitoring confirmed the restoration of normal service.
We are investigating an issue, following the update earlier Today, that causes the EEMS tab to be missing from UI.
As a workaround customers can log in directly to Mesh by accessing https://hub-eu.emailsecurity.app/ and selecting the GravityZone IdP login method from the page
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 06/04/2026 11:49AM
This incident has been resolved.
MONITORING
15 days ago - at 06/04/2026 11:11AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
15 days ago - at 06/04/2026 10:56AM
We are investigating an issue, following the update earlier Today, that causes the EEMS tab to be missing from UI.
As a workaround customers can log in directly to Mesh by accessing https://hub-eu.emailsecurity.app/ and selecting the GravityZone IdP login method from the page
Latest Bitdefender GravityZone outages
Licensing server is temporary unavailable error - about 1 month ago
Server Unavailable error when validating a license key - about 1 month ago
Communication Delay between GravityZone Cloud and Endpoints - about 2 months ago
Communication Delay between GravityZone Cloud and Endpoints - 2 months ago
Communication Delay between GravityZone Cloud and Endpoints - 3 months ago
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