Outage in Bitdefender GravityZone
Server Unavailable error when validating a license key
Resolved MajorIncident Report
Summary AI Generated
Bitdefender GravityZone experienced a licensing system issue that caused new license key validations to fail with "Server Unavailable" errors for 1.9 hours. Existing licenses and endpoint protection services remained unaffected during the incident. The team identified the root cause, implemented a fix, and fully resolved the licensing flow issue.
We are investigating an issue causing new license keys validation to fail with "Server Unavailable" error.
Our teams are working on remediating this.
Existing licenses are not affected and endpoint protection is not affected.
Components affected
Bitdefender GravityZone Licensing Bitdefender GravityZone Licensing Bitdefender GravityZone LicensingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 05/18/2026 02:45PM
The incident affecting the licensing flow has been resolved.
MONITORING
12 days ago - at 05/18/2026 01:24PM
The issue causing new license keys validation to fail with "Server Unavailable" error, has been fixed. We are currently monitoring to ensure stability and full restoration of services. Thank you for your patience as we work to confirm the resolution.
IDENTIFIED
12 days ago - at 05/18/2026 01:21PM
We have identified the cause of the issue affecting the new license keys validation to fail with "Server Unavailable" error. Our team is actively working on implementing a solution to restore full functionality. We appreciate your understanding and will continue to provide updates on our progress.
INVESTIGATING
12 days ago - at 05/18/2026 12:52PM
We are investigating an issue causing new license keys validation to fail with "Server Unavailable" error.
Our teams are working on remediating this.
Existing licenses are not affected and endpoint protection is not affected.
Latest Bitdefender GravityZone outages
Licensing server is temporary unavailable error - 10 days ago
Communication Delay between GravityZone Cloud and Endpoints - about 2 months ago
Communication Delay between GravityZone Cloud and Endpoints - 2 months ago
Single Sign-On Incident on GravityZone Cloud - 3 months ago
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