Outage in Bitfocus
403 Errors Reported when logged into the Help Center Ticket Portal
Resolved Minor
June 05, 2026 - Started 14 days ago
- Lasted about 4 hours
Incident Report
We are analyzing a reported issue where users that are logged into the Help Center Ticket Portal are receiving a 403 error. We'll are investigating the issue.
While we are actively investigating this incident, Clarity Human Services users can continue to use one of the functional options below to contact our tech support staff:
• email our support team at support@bitfocus.com
• use the chat widget at help.bitfocus.com
• call our support staff at 1 888 505 1832
Components affected
Bitfocus Call CenterTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
IDENTIFIED
14 days ago - at 06/05/2026 05:32PM
We have identified the root cause of the issue and are working to restore access to the limited number of users impacted. The system is operational.
While we are actively working to restore access to remaining 160 impacted ticket portal users, those receiving 403 page errors may continue to use one of the functional options below to contact our tech support staff:
• email our support team at support@bitfocus.com
• use the chat widget at help.bitfocus.com
• call our support staff at 1 888 505 1832
INVESTIGATING
14 days ago - at 06/05/2026 04:19PM
We are analyzing a reported issue where users that are logged into the Help Center Ticket Portal are receiving a 403 error. We'll are investigating the issue.
While we are actively investigating this incident, Clarity Human Services users can continue to use one of the functional options below to contact our tech support staff:
• email our support team at support@bitfocus.com
• use the chat widget at help.bitfocus.com
• call our support staff at 1 888 505 1832
Latest Bitfocus outages
Experiencing issues with Embedded Data Analysis? - 1 day ago
Clarity issues - 3 days ago
Issues with 2FA Emails - 26 days ago
Reporting Issues - 30 days ago
Data replication lag - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
