Outage in Bitly

Issues with the Bitly web application

Resolved Major
December 20, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Hi community. We’re seeing indications of issues with accessing the Bitly web application and shortening links via the API. We’re looking into this now and will share an update within 30 minutes.
Components affected
Bitly Webhook Delivery Bitly Metrics Bitly API Bitly Website (.com)

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/20/2023 06:53PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/20/2023 06:21PM

Good news, community: if you were impacted by the earlier issue, you should now be able to access our services without any problems. Thanks for bearing with us!

IDENTIFIED almost 2 years ago - at 12/20/2023 06:14PM

Update: Things are looking up, but we still have work to do. Thanks so much for your patience!

INVESTIGATING almost 2 years ago - at 12/20/2023 05:56PM

Update: We have all hands on deck working to fix this. Website access is down and metrics delivery is delayed while we continue investigating this issue. Thanks for hanging in there!

INVESTIGATING almost 2 years ago - at 12/20/2023 05:45PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 12/20/2023 05:41PM

Hi community. We’re seeing indications of issues with accessing the Bitly web application and shortening links via the API. We’re looking into this now and will share an update within 30 minutes.

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