Outage in Bitly

Issues with Billing Related Actions

Resolved Major

November 28, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are monitoring the situation closely and will share an update as soon as we know more.

Components affected

Bitly Website (.com)

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/28/2024 10:28AM

The incident with our 3rd party billing provider has been resolved and we've seen full recovery. We appreciate your patience!

MONITORING over 1 year ago - at 11/28/2024 10:20AM

We are currently observing recovery from a 3rd party software outages that was was affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are continuing to monitor the situation closely!

IDENTIFIED over 1 year ago - at 11/28/2024 10:09AM

We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has identified the issue and is currently implementing a fix. We are monitoring the situation closely and will share an update as soon as we know more.

IDENTIFIED over 1 year ago - at 11/28/2024 09:38AM

We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and is currently investigating. We are monitoring the situation closely and will share an update as soon as we know more.

IDENTIFIED over 1 year ago - at 11/28/2024 09:16AM

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