Outage in BitMEX

Unscheduled Trading Engine Downtime

Resolved Major

October 26, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

At 14:51:30 UTC trading on our platform was suspended due to a technical issue. We will publish updates as we work to bring trading back online. We remind our customers that all funds are safe and we apologise for any inconvenience. Deposits and withdrawals will be stored and processed once the issue is resolved. If you have any additional questions, please contact Support.

Components affected

BitMEX Web Frontend BitMEX Trading Engine BitMEX REST API BitMEX WebSocket API BitMEX Identity Verifications BitMEX Deposits / Withdrawals

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 10/26/2022 04:05PM

We have identified the root cause of the issue that caused a suspension in our trading engine, and we have implemented a fix. Our platform is now online on cancel-only mode. Trading will resume at approximately 16:10 UTC. Deposits and withdrawals will be processed when trading is back online. We apologise for any inconvenience; please contact Support if you have any further questions.

IDENTIFIED over 3 years ago - at 10/26/2022 03:43PM

We have identified the root cause of the issue that caused a suspension in our trading engine, and we are implementing a fix. We remind our users that funds are safe and that deposits and withdrawals will be processed when trading is back online. We apologise for any inconvenience; please contact Support if you have any further questions.

INVESTIGATING over 3 years ago - at 10/26/2022 03:22PM

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