Outage in BitMEX

Delay in Deposits & Withdrawals of non-BTC assets

Resolved Minor

January 15, 2023 - Started about 3 years ago - Lasted 37 minutes
Official incident page

Incident Report

We have identified an issue that is impacting the deposit and withdrawal of non-BTC deposits. All deposits and withdrawals of non-Bitcoin assets experience a delay in crediting of accounts and a delay in withdrawals, too. We are working on implementing a fix and will publish updates as necessary. We remind our users that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

Components affected

BitMEX Deposits / Withdrawals

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/15/2023 01:12PM

This incident has been resolved and all our systems are working as usual. All queued deposits and withdrawals have been processed, too.
We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.
Please contact Support with any further questions.

MONITORING about 3 years ago - at 01/15/2023 12:48PM

We have implemented a fix for this issue and are now processing all deposits and withdrawal instructions received since 05:40 UTC.

As we are working through a backlog, new deposits & withdrawal requests may be slightly delayed, too.

We will continue to monitor the issue and we remind our users that all funds have remained safe at all times.

If you experience any further issues, please contact support@bitmex.com

INVESTIGATING about 3 years ago - at 01/15/2023 12:38PM

We have identified an issue that is impacting the deposit and withdrawal of non-BTC deposits.

All deposits and withdrawals of non-Bitcoin assets experience a delay in crediting of accounts and a delay in withdrawals, too.
We are working on implementing a fix and will publish updates as necessary.

We remind our users that all funds are safe and we apologise for any inconvenience.

If you have any additional questions, please contact Support.

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