Outage in BitMEX

Account Opening: KYC Service Unavailable to Some Users

Resolved Minor

June 06, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have been informed by some users that they encounter an issue during KYC / account verification. We are investigating the issue and will inform users here about its progress. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

Components affected

BitMEX Identity Verifications

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/06/2023 04:24PM

This incident has been resolved and the KYC Service is working as usual.

If you experience any further issues, please contact Support.

MONITORING almost 3 years ago - at 06/06/2023 02:14PM

We have implemented a fix for this issue, and the KYC Service is now working as usual.

We will continue to monitor the issue, and we remind our users that all funds have remained safe at all times.

If you experience any further issues, please contact Support.

INVESTIGATING almost 3 years ago - at 06/06/2023 02:08PM

We have been informed by some users that they encounter an issue during KYC / account verification.

We are investigating the issue and will inform users here about its progress.

We remind our customers that all funds are safe and we apologise for any inconvenience.
If you have any additional questions, please contact Support.

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