Outage in BitMEX

Exchange Suspended

Resolved Minor
January 11, 2024 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue that has resulted in an exchange suspension. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.
Components affected
BitMEX Deposits / Withdrawals BitMEX Trading Engine
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/11/2024 08:34AM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/11/2024 05:42AM

We have now fixed the issue that caused the trading suspension between 05:25 - 05:38 UTC. During the suspension the exchange operated in cancel-only mode.

Since 05:38 UTC, all trading is operating normally.

We will continue to monitor the issue and would like to remind our users that all funds are secure.
If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

IDENTIFIED almost 2 years ago - at 01/11/2024 05:39AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 01/11/2024 05:32AM

We have identified an issue that has resulted in an exchange suspension. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

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