Outage in BitMEX

Investigating

Resolved Minor
August 19, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue that is affecting deposit and withdrawal requests, preventing transactions being processed in a timely manner. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact
Components affected
BitMEX Deposits / Withdrawals
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/19/2024 10:02AM

The incident has been resolved and all pending withdrawals have now been cleared.

MONITORING 4 months ago - at 08/19/2024 09:17AM

Deposits are now flwoing as expected and we continue to work through pending withdrawals, your patience is appreciated.

MONITORING 4 months ago - at 08/19/2024 08:12AM

Pending deposits have now been cleared and we are working through pending withdrawals.

MONITORING 4 months ago - at 08/19/2024 06:57AM

We have implemented a fix for this issue and are working through the backlog of requests. We appreciate your patience.

We will continue to monitor the issue and we remind our users that all funds have remained safe at all times.
If you experience any further issues, please contact Support: https://www.bitmex.com/contact

INVESTIGATING 4 months ago - at 08/19/2024 06:15AM

We have identified an issue that is affecting deposit and withdrawal requests, preventing transactions being processed in a timely manner.

We are working on implementing a fix and will publish updates as necessary.

We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

Latest BitMEX outages

Production Maintenance - about 1 month ago
Testnet Maintenance - about 1 month ago
Options temporarily unavailable - about 1 month ago
Scheduled Maintenance - Wallets - about 2 months ago

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