Outage in Bitso

Bitso web outage

Resolved Major

April 25, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are facing an outage on our web page & mobile. Our engineering team is working on to fix this asap. Sorry for the inconvenience.

Components affected

Bitso Website 🖥 Bitso Alpha 📈 Bitso App 📱

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/25/2023 08:14PM

This incident has been resolved.

IDENTIFIED almost 3 years ago - at 04/25/2023 07:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 04/25/2023 06:43PM

We are continuing to work on fixing this issue. But user can continue using the platform via https://bitso.com/login , https://bitso.com/alpha/login and mobile apps.

IDENTIFIED almost 3 years ago - at 04/25/2023 05:48PM

Mobile app is working fine now. We are working on to bring back web as soon as possible.

IDENTIFIED almost 3 years ago - at 04/25/2023 05:44PM

During the investigation, we had a brief downtime on Bitso Mobile applications (Alpha and Consumer) but they are now back. We remain working to restore Bitso Web Pages.

IDENTIFIED almost 3 years ago - at 04/25/2023 05:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 04/25/2023 05:29PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 04/25/2023 05:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 04/25/2023 05:00PM

We are facing an outage on our web page & mobile. Our engineering team is working on to fix this asap. Sorry for the inconvenience.

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