Outage in Bitso

Delay in XRP deposit processing

Resolved Minor
December 01, 2024 - Started 20 days ago - Lasted about 16 hours
Official incident page

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Outage Details

We are currently facing delays in processing XRP deposits. We apologize for any inconvenience this may cause you and we appreciate your patience. We will keep you updated as soon as the issue is resolved. Rest assured, your funds remain secure at all times. ------------------------------------------------------------------------------ Actualmente nos encontramos experimentando retrasos en el procesamiento de los depósitos de XRP. Les pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Los mantendremos informado tan pronto como se encuentre resuelto. Tengan la seguridad de que sus fondos permanecerán seguros en todo momento.
Components affected
Bitso Ripple - XRP
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 12/02/2024 02:21PM

This incident has been resolved.
------------------------------------------------------------------------------
Este incidente ha sido resuelto.

MONITORING 20 days ago - at 12/02/2024 01:38PM

A fix was implemented and we are currently processing XRP deposits as expected. We are still monitoring performance.
------------------------------------------------------------------------------
Hemos implementado una solución y actualmente estamos procesando los depósitos de XRP con normalidad. Seguiremos monitoreando el flujo de las transacciones.

INVESTIGATING 20 days ago - at 12/02/2024 11:53AM

We continue investigating this issue as we are still facing delays to process XRP deposits.
We apologize for any inconvenience this may cause you and we appreciate your patience.
We will keep you posted regarding any further updates.
Rest assured, your funds remain secure at all times.
------------------------------------------------------------------------------
Seguimos investigando este problema, ya que aún enfrentamos demoras en el procesamiento de los depósitos de XRP.
Les pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia.
Los mantendremos informado tan pronto como se encuentre resuelto.
Tengan la seguridad de que sus fondos permanecerán seguros en todo momento.

INVESTIGATING 20 days ago - at 12/01/2024 10:44PM

We are currently facing delays in processing XRP deposits.
We apologize for any inconvenience this may cause you and we appreciate your patience.
We will keep you updated as soon as the issue is resolved.
Rest assured, your funds remain secure at all times.
------------------------------------------------------------------------------
Actualmente nos encontramos experimentando retrasos en el procesamiento de los depósitos de XRP.
Les pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia.
Los mantendremos informado tan pronto como se encuentre resuelto.
Tengan la seguridad de que sus fondos permanecerán seguros en todo momento.

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