Outage in Bitso

MXN withdrawals disabled / MXN deposits service degradation

Resolved Minor
January 16, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have detected an issue that is causing service degradation for MXN deposits, our engineering team is already working on this. An update will be shared once new information is available. We apologize for the inconvenience. ------------------------------- Hemos detectado degradación en los depósitos de MXN, nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo antes posible. Estaremos informando a través de este medio. Lamentamos el inconveniente.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/16/2025 03:44AM

This incident has been resolved

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El incidente ha sido resuelto

IDENTIFIED about 2 months ago - at 01/16/2025 03:21AM

We have also identified an issue with MXN withdrawals that are causing delays in the completion. As a preventive measure, withdrawals have been disabled while our engineering team is working on the fix. MXN deposits are also presenting delays

We apologize for the inconvenience and will resolve this situation as soon as possible.
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Hemos tambien Identificado problemas con los retiros de MXN. Como medida de seguridad hemos deshabilitado los retiros temporalmente. Los depósitos de MXN podrían presentar demoras también.

Disculpa las molestias, resolveremos esta situación a la brevedad posible.

IDENTIFIED about 2 months ago - at 01/16/2025 02:24AM

We have detected an issue that is causing service degradation for MXN deposits, our engineering team is already working on this. An update will be shared once new information is available.

We apologize for the inconvenience.

-------------------------------

Hemos detectado degradación en los depósitos de MXN, nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo antes posible. Estaremos informando a través de este medio.

Lamentamos el inconveniente.

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