Outage in BitTitan

Support Portal is not reachable from the help Center

Resolved Minor
February 15, 2023 - Started almost 2 years ago - Lasted 6 days
Official incident page

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Outage Details

Support Portal is currently not accessible from the Help Center (https://help.bittitan.com/hc/en-us/requests/new) Customers are not able to access the Support Portal in order to create new tickets and check the status of existing tickets. The issue is currently being investigated and we will be posting updates as we learn more. At this time, new support incidents can be opened by emailing support at Support@migrationwiz.com
Components affected
BitTitan Website
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/21/2023 04:50AM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 02/20/2023 08:33PM

This issue stands resolved now. We are extremely sorry for the inconvenience caused during this period and thank you for your patience and kind cooperation.

INVESTIGATING almost 2 years ago - at 02/16/2023 09:52AM

Our teams are actively working on getting this issue resolved.

Meanwhile, to create a new support incident, please email our support team at Support@migrationwiz.com

INVESTIGATING almost 2 years ago - at 02/15/2023 08:35PM

While this issue is being actively worked upon to get fixed by our engineering teams, please drop an email to Support@migrationwiz.com for creating the support tickets

INVESTIGATING almost 2 years ago - at 02/15/2023 08:34PM

While this issue is being actively worked upon to get fixed by our engineering teams, please drop an email to Support@migrationwiz.com for creating the support tickets

INVESTIGATING almost 2 years ago - at 02/15/2023 08:30PM

While this issue is being actively worked upon to get fixed by our engineering teams, please drop an email to Support@migrationwiz.com for creating the support tickets

INVESTIGATING almost 2 years ago - at 02/15/2023 06:47PM

We are continuing to investigate this issue, will keep posting with further updates as we learn more.

Meanwhile, to create a new support incidents please email our support team at Support@migrationwiz.com

INVESTIGATING almost 2 years ago - at 02/15/2023 03:36PM

Support Portal is currently not accessible from the Help Center (https://help.bittitan.com/hc/en-us/requests/new)
Customers are not able to access the Support Portal in order to create new tickets and check the status of existing tickets.

The issue is currently being investigated and we will be posting updates as we learn more.

At this time, new support incidents can be opened by emailing support at Support@migrationwiz.com

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