Outage in BitTitan

Authentication Errors During Document Migration (Google Drive, OneDrive, SharePoint)

Resolved Minor
May 28, 2025 - Started 2 months ago - Lasted about 1 month
Official incident page

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Outage Details

We are currently investigating an issue affecting document migrations involving Google Drive, OneDrive, and SharePoint. Customers may experience intermittent authentication or connectivity errors when running migrations in these areas. As a temporary workaround, re-running the affected migration items typically resolves the issue. Our engineering team is actively working toward a permanent resolution. We appreciate your patience and will provide additional updates as soon as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 07/09/2025 09:08PM

We have confirmed through comprehensive testing and positive customer feedback that our recent platform enhancements have successfully resolved the reported performance issues affecting authentication reliability and connection stability during document migrations.

If you continue experiencing any challenges related to authentication or connection reliability while using MigrationWiz, please reach out directly to our Support team for assistance.

Thank you for your patience as we worked to address this matter.

MONITORING 25 days ago - at 07/02/2025 12:03PM

We have implemented a series of platform enhancements to improve authentication reliability and connections for document migrations across OneDrive, SharePoint, and Google Drive. These updates have strengthened the way secure connections are established and managed, resulting in more consistent credential validation and reduced authentication-related disruptions.

In addition to improved reliability, we have also made optimizations to enhance data transfer speed and throughput. These changes help migrations complete faster and more efficiently, particularly for large volumes of data or high-concurrency migration scenarios.

As of our most recent deployment on June 30, we are are seeing very promising results We will continue to monitor the platform to ensure stable performance and a seamless migration experience for all users.

INVESTIGATING 2 months ago - at 05/28/2025 12:15AM

We are currently investigating an issue affecting document migrations involving Google Drive, OneDrive, and SharePoint. Customers may experience intermittent authentication or connectivity errors when running migrations in these areas.
As a temporary workaround, re-running the affected migration items typically resolves the issue.
Our engineering team is actively working toward a permanent resolution. We appreciate your patience and will provide additional updates as soon as they become available.

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