Outage in Bitvavo
Technical Difficulties Affecting the ID verification for German customers
Resolved Minor
May 05, 2026 - Started 19 days ago
- Lasted about 1 hour
Incident Report
We are investigating an issue affecting the onboarding process on our platform.
Users may not receive their OTP when going through the signature step during onboarding.
Our team is working on a fix and will update you as soon as possible.
Thank you for your patience and understanding.
Components affected
Bitvavo OnboardingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
19 days ago - at 05/05/2026 08:22AM
Our third party dependency has implemented the necessary fixes and confirmed that everything is working as expected with the OTP code during the signature part of the German onboarding and we also see this on our side. We will keep monitoring the situation for now.
If you experience any further issues or have questions, please contact our support team.
Thank you for your patience and understanding.
INVESTIGATING
19 days ago - at 05/05/2026 07:49AM
We are investigating an issue affecting the onboarding process on our platform.
Users may not receive their OTP when going through the signature step during onboarding.
Our team is working on a fix and will update you as soon as possible.
Thank you for your patience and understanding.
Latest Bitvavo outages
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Delay in ID verification processing - 25 days ago
Potential ZETA exploit - 27 days ago
Temporary onboarding issue for users in Germany - about 1 month ago
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