Outage in Blackbaud

Active Issue Alert – Blackbaud Award Management, Blackbaud Stewardship Management - 000373890

Resolved Minor
July 18, 2022 - Started over 2 years ago - Lasted about 21 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 07/19/2022 06:17PM

We have made updates to Shibboleth SSO server certificates. If you are not an InCommon Federation customer, the new certificate can be obtained from our metadata to enable site logins again. An update for InCommon customers is expected within the next 24 hours. We’re working to resolve this issue as quickly as possible. Please continue to check this page for updates.
The next update will be provided by 11AM ET, 7/20/2022.

IDENTIFIED over 2 years ago - at 07/19/2022 05:42PM

We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
The next update will be 11AM ET, 7/20/2022.

INVESTIGATING over 2 years ago - at 07/19/2022 01:17PM

We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
The next update will be 12PM ET, 7/19/2022.

INVESTIGATING over 2 years ago - at 07/19/2022 01:14PM

We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
The next update will be 12PM ET, 7/19/2022.

IDENTIFIED over 2 years ago - at 07/18/2022 09:46PM

Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
The next update will be 9AM ET, 7/19/2022.

INVESTIGATING over 2 years ago - at 07/18/2022 09:24PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 07/18/2022 09:23PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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