Outage in Blackbaud

Active Issue Alert – Multiple Products- 000409464

Resolved Minor
November 16, 2022 - Started almost 3 years ago - Lasted about 14 hours
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Tuition Management Blackbaud Merchant Services Blackbaud Award Management (formerly AcademicWorks) Blackbaud Stewardship Management (Beta) Blackbaud Raiser's Edge NXT Blackbaud Enrollment Management System Blackbaud Guided Fundraising Blackbaud Grantmaking Blackbaud Payment Service Blackbaud Financial Edge NXT

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/16/2022 06:09PM

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING almost 3 years ago - at 11/16/2022 12:04PM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING almost 3 years ago - at 11/16/2022 12:00PM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

MONITORING almost 3 years ago - at 11/16/2022 07:59AM

A fix has been implemented and we are monitoring the results. Next update will be at 09:00 AM EST on 11/16/2022.

INVESTIGATING almost 3 years ago - at 11/16/2022 06:43AM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

MONITORING almost 3 years ago - at 11/16/2022 05:34AM

A fix has been implemented and we are monitoring the results. Next update will be at 09:00 AM EST on 11/16/2022.

INVESTIGATING almost 3 years ago - at 11/16/2022 04:13AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 11/16/2022 03:50AM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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