Outage in Blackbaud
Active Issue Alert – Multiple Products- 000409464
Resolved MinorIncident Report
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Award Management (formerly AcademicWorks) Blackbaud Guided Fundraising Blackbaud Payment Service Blackbaud Stewardship Management (Beta) Blackbaud Tuition Management Blackbaud Grantmaking Blackbaud Merchant Services Blackbaud Financial Edge NXT Blackbaud Enrollment Management System Blackbaud Raiser's Edge NXTTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 11/16/2022 06:09PM
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
over 3 years ago - at 11/16/2022 12:04PM
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
over 3 years ago - at 11/16/2022 12:00PM
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
MONITORING
over 3 years ago - at 11/16/2022 07:59AM
A fix has been implemented and we are monitoring the results. Next update will be at 09:00 AM EST on 11/16/2022.
INVESTIGATING
over 3 years ago - at 11/16/2022 06:43AM
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
MONITORING
over 3 years ago - at 11/16/2022 05:34AM
A fix has been implemented and we are monitoring the results. Next update will be at 09:00 AM EST on 11/16/2022.
INVESTIGATING
over 3 years ago - at 11/16/2022 04:13AM
We are continuing to investigate this issue.
INVESTIGATING
over 3 years ago - at 11/16/2022 03:50AM
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Latest Blackbaud outages
Active Issue Alert – Raiser's Edge NXT - 000598680 - about 17 hours ago
Active Issue Alert – GrantsConnect - 000670703 - 4 days ago
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