Active Issue Alert – Blackbaud ID – Multiple Products - #000477284

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

The majority of impacted accounts have been restored. Engineers continue to work through the small subset of users which need an additional update to restore the connection with legacy components. We will provide the next update on this effort by no later than 8 Sep 2023 at 10 AM EDT.

The majority of impacted accounts have been restored. A small subset of users need an additional update to restore the connection with legacy components. We will provide an update on this effort by no later than 4 PM EDT.

We are in the process of restoring feature access for impacted users. We expect the majority of accounts to be restored this morning and will provide a progress update no later than 11 AM EDT. Please continue to check this page for updates.

Affected users are able to login but may be unable to access all features of the application. We have identified the root cause and are developing a fix that should restore access to missing features. We will provide a progress update on the fix at 11:00 AM EDT. Please continue to check this page for updates.

Affected users are able to login but may be unable to access all features of the application. We have identified the root cause and are developing a fix that should restore access to missing features. We will provide a progress update on the fix tomorrow at 9:30 AM EDT. Please continue to check this page for updates.

Engineers continue working an issue that may prevent anyone from accessing or using features in the solutions below. Some users may be able to access the solution, but not access all features. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

We diagnosed an issue that may prevent anyone from accessing or using features in the solutions below. Some users may be able to access the solution, but not access all features. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

We diagnosed an issue that may prevent anyone from accessing or using features in the solutions below. Some users may be able to access the solution, but not access all features. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

We diagnosed an issue that may prevent anyone from accessing or using features in the solutions below. Some users may be able to access the solution, but not access all features. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates

We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. Some users may be able to sign in, but not access all features. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates

We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.