Outage in Blackbaud

Active Issue Alert – Blackbaud ID, Financial Edge NXT, Raiser's Edge NXT - #000553809

Resolved Minor
September 17, 2024 - Started 2 days ago - Lasted about 22 hours
Official incident page

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Outage Details

We are aware of issues with intermittent degraded performance, including intermittent login issues and errors. If a user is unable to log in, subsequent attempts to log in may be successful. Engineers are actively working to address the issue as quickly as possible.
Components affected
Blackbaud Financial Edge NXT Blackbaud Raiser's Edge NXT
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/18/2024 01:06PM

An issue causing intermittent degraded performance, including intermittent login issues and errors is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING 2 days ago - at 09/18/2024 01:55AM

We are aware of issues with intermittent degraded performance, including intermittent login issues and errors. If a user is unable to log in, subsequent attempts to log in may be successful. Engineers have resolved the incident but are continuing to monitor the error. Next update at 9 AM EST on 9/18/2024.

MONITORING 2 days ago - at 09/17/2024 04:09PM

We are aware of issues with intermittent degraded performance, including intermittent login issues and errors. If a user is unable to log in, subsequent attempts to log in may be successful. Engineers have resolved the incident but are continuing to monitor the error. Next update at 4PM EST.

INVESTIGATING 2 days ago - at 09/17/2024 03:32PM

We are aware of issues with intermittent degraded performance, including intermittent login issues and errors. If a user is unable to log in, subsequent attempts to log in may be successful. Engineers are actively working to address the issue as quickly as possible.

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