Outage in Blackbaud

Active Issue Alert – signin.blackbaud.com, Raiser's Edge NXT, Financial Edge NXT, Education Management, eTapestry, other products - 000553554

Resolved Minor
September 16, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud signin.blackbaud.com Blackbaud Raiser's Edge NXT Blackbaud Financial Edge NXT Blackbaud Raiser's Edge Blackbaud Billing Management (EAP) Blackbaud Fundraiser Performance Management (FPM) Blackbaud .com Blackbaud Enrollment Management System Blackbaud Student Information System Blackbaud Core Functionality Blackbaud Merchant Services Blackbaud Tuition Management Blackbaud Learning Management System Blackbaud School API Blackbaud Grantmaking Blackbaud ResearchPoint Blackbaud School Website System Blackbaud Altru Blackbaud JustGiving Blackbaud CRM Blackbaud eTapestry
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/16/2024 08:47PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING about 2 months ago - at 09/16/2024 07:18PM

Engineers have restored service to products impacted by loading errors and performance issues.. Our teams will continue to monitor for any new issues.

INVESTIGATING about 2 months ago - at 09/16/2024 06:50PM

Engineers have restored service to products impacted by loading errors and performance issues.. Our teams will continue to monitor for any new issues.

INVESTIGATING about 2 months ago - at 09/16/2024 06:37PM

We have identified an issue causing some products and pages on blackbaud.com to become inaccessible or have degraded performance. Users may see continuous loading (e.g. pulsing green dot) or errors such as "Our services aren't available right now." Engineers are working to resolve the issue as quickly as possible.

INVESTIGATING about 2 months ago - at 09/16/2024 06:36PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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