Outage in Blackbaud
Active Issue Alert – Blackbaud Merchant Services and Blackbaud Altru - 000665766
Resolved MinorIncident Report
Summary AI Generated
A vendor issue impacted Blackbaud Merchant Services and Altru, specifically affecting customers using magnetic swipe readers for card-present transactions. MobilePay Terminal, WisePOS E, and BlueFin devices were not affected, and users could work around the issue by manually entering payment details. The issue was resolved after 1.9 hours with all services restored.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/25/2026 03:41PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
3 days ago - at 03/25/2026 02:46PM
The vendor issue that has been identified impacts a subset of customers capturing card-present transactions with magnetic swipe readers. This issue does not impact MobilePay Terminal, WisePOS E, or BlueFin devices. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.
INVESTIGATING
3 days ago - at 03/25/2026 02:21PM
Our engineers have identified a vendor issue that impacts a subset of customers capturing card-present transactions with magnetic swipe readers. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.
INVESTIGATING
3 days ago - at 03/25/2026 01:54PM
Our engineers have identified a vendor issue that impacts a subset of customers capturing card-present transactions with magnetic swipe readers. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.
INVESTIGATING
3 days ago - at 03/25/2026 01:52PM
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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