Outage in Blackbaud

Active Issue Alert – Luminate Online - #000684337

Resolved Minor

July 20, 2026 - Started about 14 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Blackbaud's Luminate Online experienced a 5.5-hour incident in which recurring pledges were delayed for a subset of customers. Engineers identified the issue and implemented a solution during that window. The incident was fully resolved by 9:15 PM ET on July 20, 2026.

We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers are currently investigating.

Components affected

Blackbaud Luminate Online

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 07/21/2026 01:15AM

This incident has been resolved.

IDENTIFIED about 9 hours ago - at 07/21/2026 01:04AM

We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers have identified a solution and are continuing to work on implementing it now. Next update will be at 8am EST.

IDENTIFIED about 11 hours ago - at 07/20/2026 10:31PM

We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers have identified a solution and are working on implementing it now. Next update will be at 9pm EST.

INVESTIGATING about 14 hours ago - at 07/20/2026 07:47PM

We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers are currently investigating.

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