Outage in Blackbaud
Active Issue Alert – Multiple Products - 000683812
Resolved MinorIncident Report
Summary AI Generated
Between July 15 at 10:10 PM ET and July 16 at 9:55 AM ET, general purpose emails sent through multiple Blackbaud products showed incorrect delivery statuses for US customers, despite the emails having delivered successfully. The issue affected a wide range of products including Blackbaud CRM, Luminate Online, Altru, and others, but required no user action as emails did not need to be resent. The incident was resolved on July 16 at approximately 3:08 PM ET after roughly 3.8 hours of active monitoring and investigation.
We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.
New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.
No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.
Components affected
Blackbaud Altru Blackbaud CRM Blackbaud NetCommunity Blackbaud Email Services Blackbaud School Website System Blackbaud Merchant Services Blackbaud Online Express Blackbaud Enrollment Management System Blackbaud Learning Management System Blackbaud Luminate Online Blackbaud Student Information System Blackbaud Core Functionality Blackbaud School API Blackbaud Billing Management (EAP)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/16/2026 07:08PM
This incident has been resolved.
MONITORING
4 days ago - at 07/16/2026 03:25PM
We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.
New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.
No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.
INVESTIGATING
4 days ago - at 07/16/2026 03:25PM
We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.
New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.
No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.
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