Check if Blackbaud Altru is down, recent outages, user-reported issues, and outages map.
Blackbaud Altru is working normally
DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the...
Monitor Blackbaud in real-time and get notified instantly when it goes down. Track outages in Microsoft 365, Google Workspace, OpenAI, and 4,522+ services.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Blackbaud status data.
IsDown has tracked 180 incidents for Blackbaud Altru since started monitoring Blackbaud status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Status | Incident | Duration |
---|---|---|---|
Sep 15, 2025
10:31 AM EDT
|
Minor | Active Issue Alert – Multiple Products Affected - #000633959 | 4 days |
Aug 29, 2025
04:23 PM EDT
|
Minor | Active Issue Alert – Altru - #000631064 | 41 minutes |
Jul 24, 2025
01:10 PM EDT
|
Minor | Active Issue Alert – Blackbaud Merchant Services - 000622611 | about 4 hours |
Jul 21, 2025
01:38 PM EDT
|
Minor | Active Issue Alert – Blackbaud ID – Multiple Products - #000621641 | about 21 hours |
Jul 10, 2025
09:16 AM EDT
|
Minor | Active Issue Alert – Blackbaud Altru - 000619217 | 34 minutes |
Jul 09, 2025
09:22 AM EDT
|
Major | Active Issue Alert – Blackbaud Altru® - #000618876 | 12 minutes |
Jun 13, 2025
03:02 AM EDT
|
Minor | Active Issue Alert – Multiple Products - #000613618 | about 7 hours |
May 20, 2025
09:57 AM EDT
|
Minor | Active Issue Alert – Multiple Blackbaud Products - 000608205 | 1 day |
May 15, 2025
01:21 AM EDT
|
Minor | Active Issue Alert – 000607203 - PRODUCT - Raiser's Edge NXT / Financial Edge NXT | about 3 hours |
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Can't open daily sales, organizational calendar isn't showing up
Credit card processing down?
Error: General system failure.
Cannot log into blackbaud. No access code is being sent
Blackbaud taking a very long time to load and process transactions
Keeps giving weird error messages
Can't open register drawer or print receipts.
We can't run or print reports
Indefinite loading loop after pressing "credit" button
Is not letting me cash out anything
unable to process any payments in daily sales
cant log in/ wont sent verification
Not sending 2 Factor Authentication Codes to allow log in
There are no merchant accounts setup for this Blackbaud Payment Service account.
Message: 'There are no merchant accounts setup for this Blackbaud Payment Service account.' Unable to process credit card transactions
altru credit card processing
can't get in, get an OOPS note
temp db is full due to active_transaction can't log in
"This site is undergoing routine maintenance and upgrades"
This site is currently undergoing routine maintenance and upgrades. We apologize for any inconvenience and anticipate the site to be online shortly. Thank you for your patience!
Altru was working fine and then it crashed and wont load just spinning from the last transaction
Quickly access the status of Blackbaud and 4,522+ services
Altru is a membership management system designed for museums and cultural institutions, facilitating ticketing, fundraising, and visitor engagement.
Monitoring Blackbaud since April 2020
Altru is part of Blackbaud. Check the Blackbaud's status.
22 incidents in 2025
Number of Incidents
2 issues
Last incident
20 days ago
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Blackbaud Altru is down. You can check Blackbaud Altru status and incident details on the top of the page. IsDown continuously monitors Blackbaud Altru official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Blackbaud Altru seems to be having problems. You can check Blackbaud Altru status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Yes, there is an ongoing outage. You can check the details on the top of the page.
Yes, Blackbaud Altru might be slow has there's an ongoing outage. You can check the details on the top of the page.
IsDown monitors the Blackbaud Altru official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Blackbaud Altru last outage was on September 19, 2025 with the title "Active Issue Alert – Multiple Products - #000633959"
IsDown and DownDetector help users determine if Blackbaud is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Blackbaud's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Blackbaud with maximum flexibility
IsDown monitors Altru for major outages. A major outage is when Altru experiences a critical issue that severely affects one or more services/regions. When Blackbaud marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Blackbaud status page for minor outages. A minor outage is when Altru experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Blackbaud status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Blackbaud publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Blackbaud and all their 84 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Blackbaud and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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