Is Blackbaud Altru Down? Check current status
Check if Blackbaud Altru is down, official outages, user-reported issues, and outages map.
Current Blackbaud Altru status
Blackbaud Altru is working normally
Updated from Blackbaud official status page
Active Issue Alert – Blackbaud Altru® - #000642975
started 1 day ago
We are aware of an issue impacting Altru customers who are experiencing a response of 'Unable to Connect' while utilizing Payment Terminals while operating in a Google Chrome browser. While we inve...
Blackbaud Altru service health. Issues reported in the last 24 hours
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
Working Normally
Possible Incident
Confirmed Outage
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- Track outages in real-time
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Blackbaud Altru recent outages and downtime history
IsDown has tracked 186 incidents for Blackbaud Altru since started monitoring Blackbaud status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Blackbaud Altru outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Oct 29, 2025
12:12 PM EDT
|
Major
We identified an issue that may prevent you from signing in with your Blackbaud ID or using featu...
|
2 days |
|
Oct 22, 2025
01:34 PM EDT
|
Minor
We have identified an issue impacting some of our customers access of Altru through Blackbaud.com...
|
about 1 hour |
|
Oct 20, 2025
09:12 AM EDT
|
Minor
We are investigating reports of users experiencing 504 errors when attempting to login. Our engi...
|
3 days |
|
Oct 20, 2025
04:58 AM EDT
|
Minor
Due to an ongoing issue with a third-party vendor, customers are currently experiencing issues wh...
|
about 4 hours |
|
Oct 15, 2025
02:32 PM EDT
|
Minor
We have identified an issue impacting some of our customers causing errors when attempting to log...
|
about 9 hours |
|
Sep 19, 2025
02:36 PM EDT
|
Minor
DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently un...
|
Ongoing |
|
Sep 15, 2025
10:31 AM EDT
|
Minor
We have identified an issue impacting some of our customers. Our engineers are still working to d...
|
4 days |
|
Aug 29, 2025
04:23 PM EDT
|
Minor
We are investigating an issue impacting some of our customers. Our engineers are diagnosing the e...
|
41 minutes |
|
Jul 24, 2025
01:10 PM EDT
|
Minor
We have identified an issue impacting some of our customers. Our engineers are still working to d...
|
about 4 hours |
Be the first to know when Blackbaud Altru goes down
- Monitor external dependencies in one place
- Track outages in real-time
- Keep your team or customers informed
- Create private or public status pages
User comments about Blackbaud Altru status
See what users are saying about Blackbaud Altru issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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Still having issues logging into Altru.
-
Site times out. Cannot log in.
-
not - Altru and Blackbaud is not loading.
-
Sophia - Can't open daily sales, organizational calendar isn't showing up .
-
Randy - Credit card processing down?.
-
Cyndi - Error: General system failure..
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Derek - Cannot log into blackbaud. No access code is being sent.
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Chloe - Blackbaud taking a very long time to load and process transactions.
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Cyndi - Keeps giving weird error messages.
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Daniel - Can't open register drawer or print receipts..
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Therese - We can't run or print reports.
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RE - Indefinite loading loop after pressing "credit" button.
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Ryleigh - Is not letting me cash out anything.
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Alina - unable to process any payments in daily sales.
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Devyn - cant log in/ wont sent verification.
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Shan - Not sending 2 Factor Authentication Codes to allow log in.
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D - There are no merchant accounts setup for this Blackbaud Payment Service account..
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Chloe - Message: 'There are no merchant accounts setup for this Blackbaud Payment Service account.' Unable to process credit card transactions.
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therese - altru credit card processing .
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sabrina - can't get in, get an OOPS note.
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Sabrina - temp db is full due to active_transaction can't log in.
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Mobius - "This site is undergoing routine maintenance and upgrades".
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Greg - This site is currently undergoing routine maintenance and upgrades. We apologize for any inconvenience and anticipate the site to be online shortly. Thank you for your patience!.
-
Sarah - Altru was working fine and then it crashed and wont load just spinning from the last transaction .
Altru is a membership management system designed for museums and cultural institutions, facilitating ticketing, fundraising, and visitor engagement.
Monitoring Blackbaud since April 2020
Altru is part of Blackbaud. Check the Blackbaud's status.
28 incidents in 2025
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