Outage in Blackbaud
Active Issue Alert – Blackbaud Altru® - #000691526
Resolved MinorIncident Report
Summary AI Generated
Blackbaud Altru experienced a 3.4-hour incident where some customers encountered unresolved order errors when processing Diner's Club and American Express transactions. The issue was identified and investigated by engineers before being fully resolved.
We have identified an issue impacting some customers that is causing unresolved order errors for Diner's Club and American Express transactions. Our engineers are actively investigating and working to resolve the issue. Please continue to check this page for updates.
Components affected
Blackbaud AltruTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 09/03/2026 08:59PM
An issue impacting some customers that was causing unresolved order errors for Diner's Club and American Express transactions has been resolved.
INVESTIGATING
17 days ago - at 09/03/2026 05:39PM
We have identified an issue impacting some customers that is causing unresolved order errors for Diner's Club and American Express transactions. Our engineers are actively investigating and working to resolve the issue. Please continue to check this page for updates.
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