Outage in Blackbaud
Active Issue Alert – Blackbaud ID – Multiple Products - 000685870
Resolved MinorIncident Report
Summary AI Generated
Blackbaud experienced a 144-hour outage affecting a subset of users who authenticate via Facebook ("Sign in with Facebook") across its full suite of products, including Raiser's Edge NXT, Financial Edge NXT, Altru, eTapestry, and many others. Affected users were unable to access their Blackbaud products through Facebook-based login. A workaround was made available allowing users to convert their accounts to an alternative social sign-in method, while engineers continued investigating the root cause throughout the incident.
We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Components affected
Blackbaud .com Blackbaud Billing Management (EAP) Blackbaud School API Blackbaud signin.blackbaud.com Blackbaud Financial Edge NXT Blackbaud Raiser's Edge NXT Blackbaud Altru Blackbaud Grantmaking Blackbaud Guided Fundraising Blackbaud ResearchPoint Blackbaud FPM Data Integration Blackbaud Student Information System Blackbaud Enrollment Management System Blackbaud School Website System Blackbaud Fundraiser Performance Management (FPM) Blackbaud Tuition Management Blackbaud eTapestry Blackbaud Raiser's Edge Blackbaud Financial Edge Blackbaud Learning Management System Blackbaud Core Functionality Blackbaud JustGiving Blackbaud Merchant Services Blackbaud Outcomes Blackbaud CRMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
7 days ago - at 08/03/2026 09:32PM
We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610
The next update is tomorrow, August 4 at 5:00 PM ET.
INVESTIGATING
10 days ago - at 07/31/2026 09:25PM
We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610
The next update is on Monday, August 3 at 5:00 PM ET.
INVESTIGATING
11 days ago - at 07/30/2026 08:53PM
We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610
The next update is tomorrow, July 31 at 5:00 PM ET.
INVESTIGATING
11 days ago - at 07/30/2026 04:49PM
We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610
Next update will be by 5pm ET.
INVESTIGATING
11 days ago - at 07/30/2026 02:14PM
We have identified an issue impacting a sub-set of users who sign in to Blackbaud products using the "Sign in with Facebook" option through BBID. Affected users may be unable to access their Blackbaud products. Our engineers are actively investigating the cause and are working to restore service as quickly as possible. Please continue to monitor this page for updates.
INVESTIGATING
12 days ago - at 07/29/2026 08:37PM
We are continuing to investigate this issue.
INVESTIGATING
12 days ago - at 07/29/2026 08:01PM
We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
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