Outage in Blackbaud
Active Issue Alert – Email Services, Altru, Blackbaud CRM, Financial Edge NXT, Raiser's Edge NXT, Luminate Online, Blackbaud Internet Solutions, Online Express - #000687825
Resolved MinorIncident Report
Summary AI Generated
Blackbaud experienced intermittent DKIM signing issues affecting email services across multiple products, including Altru, Blackbaud CRM, Financial Edge NXT, Raiser's Edge NXT, Luminate Online, Blackbaud Internet Solutions, and Online Express, lasting approximately 8 hours. Engineers identified and deployed a fix, resolving the issue, though residual caching effects were expected to clear over a couple of hours post-resolution. The incident was fully resolved by 7:48 PM ET on August 12, 2026.
We are aware that some customers are experiencing intermittent DKIM signing issues with email services. Engineers have diagnosed the event and are working to deploy a fix as quickly as possible. Please continue to reference this page, next update will be at 4 PM ET.
Components affected
Blackbaud Financial Edge NXT Blackbaud Altru Blackbaud Internet Solutions Blackbaud Email Services Blackbaud Luminate Online Blackbaud Raiser's Edge NXT Blackbaud CRM Blackbaud Online ExpressTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 08/12/2026 11:48PM
This incident has been resolved.
MONITORING
18 days ago - at 08/12/2026 08:50PM
The intermittent DKIM signing issues with email services has been resolved. Due to caching there may be some residual data that will purge over the next couple hours. Next update will be at 7PM EST
IDENTIFIED
19 days ago - at 08/12/2026 03:56PM
We are aware that some customers are experiencing intermittent DKIM signing issues with email services. Engineers have diagnosed the event and are working to deploy a fix as quickly as possible. Please continue to reference this page, next update will be at 4 PM ET.
Latest Blackbaud outages
Active Issue Alert – Raiser's Edge NXT - #000689276 - 10 days ago
Active Issue Alert – SKY API - #000689175 - 11 days ago
Active Issue Alert – Raiser's Edge NXT - 000689173 - 11 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
