Outage in Blackbaud
Active Issue Alert – BBID - Multiple Products - 000665599
Resolved MajorIncident Report
Summary AI Generated
Blackbaud experienced widespread 504 Gateway Errors and timeout issues across multiple products including Altru, Blackbaud CRM, eTapestry, Financial Edge, Raiser's Edge, and many other services, with users reporting 502 bad gateway errors and login failures. The incident affected nearly all Blackbaud systems and prevented users from accessing their accounts and applications. Engineers implemented configuration changes that stabilized login response times and reduced navigation errors, resolving the incident after 3.1 hours.
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
Components affected
Blackbaud Altru Blackbaud CRM Blackbaud Guided Fundraising Blackbaud Internet Solutions Blackbaud Tuition Management Blackbaud Website Package Blackbaud eTapestry Blackbaud Financial Edge Blackbaud JustGiving Blackbaud Raiser's Edge Blackbaud ResearchPoint Blackbaud School Website System Blackbaud Fundraiser Performance Management (FPM) Blackbaud Grantmaking Blackbaud .com Blackbaud Merchant Services Blackbaud Accounts Payable API Blackbaud Outcomes Blackbaud Luminate CMS Blackbaud MobilePay Blackbaud FPM Data Integration Blackbaud signin.blackbaud.com Blackbaud Financial Edge NXT Blackbaud Enrollment Management System Blackbaud Payments API Blackbaud Support Blackbaud Luminate Integration Blackbaud General Ledger API Blackbaud Luminate Online Blackbaud Statistical Unit API Blackbaud Treasury API Blackbaud Luminate WebServicesNeed to monitor Blackbaud outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/24/2026 08:10PM
This incident has been resolved.
MONITORING
4 days ago - at 03/24/2026 06:46PM
We continue to see stable login response times and reduced navigation errors following recent configuration changes. We will continue to monitor system performance to ensure ongoing stability. Please continue to reference this page for updates.
INVESTIGATING
4 days ago - at 03/24/2026 05:46PM
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
INVESTIGATING
4 days ago - at 03/24/2026 05:26PM
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
INVESTIGATING
4 days ago - at 03/24/2026 05:21PM
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
INVESTIGATING
4 days ago - at 03/24/2026 05:04PM
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
Latest Blackbaud outages
Active Issue Alert – Raiser's Edge NXT - 000665512 - 4 days ago
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Active Issue Alert – Raisers Edge - 000665376 - 5 days ago
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