Outage in Blackbaud
Active Issue Alert – BBID - Multiple Products - 000665599
Resolved MajorIncident Report
Summary AI Generated
Blackbaud experienced widespread 504 Gateway Errors and timeout issues across multiple products including Altru, Blackbaud CRM, eTapestry, Financial Edge, Raiser's Edge, and many other services, with users reporting 502 bad gateway errors and login failures. The incident affected nearly all Blackbaud systems and prevented users from accessing their accounts and applications. Engineers implemented configuration changes that stabilized login response times and reduced navigation errors, resolving the incident after 3.1 hours.
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
Components affected
Blackbaud Support Blackbaud .com Blackbaud School Website System Blackbaud CRM Blackbaud Altru Blackbaud Tuition Management Blackbaud Website Package Blackbaud signin.blackbaud.com Blackbaud Accounts Payable API Blackbaud ResearchPoint Blackbaud MobilePay Blackbaud JustGiving Blackbaud Financial Edge Blackbaud Merchant Services Blackbaud Outcomes Blackbaud eTapestry Blackbaud Grantmaking Blackbaud Raiser's Edge Blackbaud Statistical Unit API Blackbaud Guided Fundraising Blackbaud FPM Data Integration Blackbaud Financial Edge NXT Blackbaud Enrollment Management System Blackbaud Payments API Blackbaud Treasury API Blackbaud General Ledger API Blackbaud Fundraiser Performance Management (FPM) Blackbaud Luminate CMS Blackbaud Luminate Integration Blackbaud Luminate Online Blackbaud Luminate WebServices Blackbaud Internet SolutionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 03/24/2026 08:10PM
This incident has been resolved.
MONITORING
26 days ago - at 03/24/2026 06:46PM
We continue to see stable login response times and reduced navigation errors following recent configuration changes. We will continue to monitor system performance to ensure ongoing stability. Please continue to reference this page for updates.
INVESTIGATING
26 days ago - at 03/24/2026 05:46PM
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
INVESTIGATING
26 days ago - at 03/24/2026 05:26PM
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
INVESTIGATING
26 days ago - at 03/24/2026 05:21PM
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
INVESTIGATING
26 days ago - at 03/24/2026 05:04PM
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
Latest Blackbaud outages
Active Issue Alert – Tuition Management- 000668859 - 5 days ago
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