Outage in Blackbaud

Active Issue Alert – Raiser's Edge NXT - 000665512

Resolved Minor

March 24, 2026 - Started 4 days ago - Lasted 26 minutes
Official incident page

Incident Report

Summary AI Generated

Blackbaud experienced an issue with Raiser's Edge NXT that caused Citrix access pages to appear blank for a subset of customers. The service disruption lasted 26 minutes while engineers diagnosed and resolved the problem. All services were restored and the issue was fully resolved.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Components affected

Blackbaud Raiser's Edge NXT

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 03/24/2026 12:45PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 4 days ago - at 03/24/2026 12:32PM

We have identified an issue impacting a subset of our customers causing their Citrix access page to be blank. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 4 days ago - at 03/24/2026 12:20PM

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