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Outage in Blackbaud

Active Issue Alert – Blackbaud Raiser's Edge, Blackbaud Financial Edge - #000668747

Resolved Minor
April 13, 2026 - Started 5 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Blackbaud experienced a 28.2-hour service incident affecting Raiser's Edge NXT and Financial Edge NXT, where users encountered SSL connection errors when attempting to login to database view, along with intermittent slowness and other service issues. The incident was resolved through a configuration change implemented based on diagnostic findings and vendor guidance to prevent further SSL errors.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/15/2026 12:30AM

This incident has been resolved.

MONITORING 5 days ago - at 04/14/2026 01:03PM

We have made a configuration change based on the findings of our diagnostic teams and vendor guidance.  We expect this change to prevent further SSL errors upon login to database view.  This incident is moving into a monitoring state to ensure the update works as expected. Please continue to reference the status page for confirmation of resolution or any other further updates which may occur.

INVESTIGATING 5 days ago - at 04/13/2026 08:57PM

A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 5 days ago - at 04/13/2026 08:42PM

A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 5 days ago - at 04/13/2026 08:18PM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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