Outage in Blackbaud
Active Issue Alert – Blackbaud Altru®, Blackbaud CRM™ - #000668678
Resolved MinorIncident Report
Summary AI Generated
Blackbaud experienced an issue causing errors when customers attempted to process credit cards through Bluefin devices within Altru and Blackbaud CRM systems. The problem affected some customers' ability to complete credit card transactions for approximately 1.7 hours. Engineers resolved the issue and restored normal credit card processing functionality.
We have identified an issue impacting some of our customers causing errors when attempting to process credit cards through a Bluefin device within Altru. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/13/2026 06:28PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
5 days ago - at 04/13/2026 05:36PM
We have identified an issue impacting some of our customers causing errors when attempting to process credit cards through a Bluefin device within Altru. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
5 days ago - at 04/13/2026 04:49PM
We have identified an issue impacting some of our customers causing errors when attempting to process credit cards through a Bluefin device within Altru. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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