Outage in Blackbaud
Active Issue Alert – Financial Edge NXT, Raiser's Edge NXT and YourCause - 000668835
Resolved MinorIncident Report
Summary AI Generated
Blackbaud experienced a 4.5-hour service incident affecting Financial Edge NXT and Raiser's Edge NXT, where customers encountered intermittent slowness, errors, and issues accessing SFTP files when using recent versions of FileZilla. The problem was identified as a compatibility issue between Blackbaud's SFTP service and newer FileZilla versions, with a temporary workaround provided to use older stable FileZilla versions (3.69.1 or 3.69.6) or alternative SFTP clients. The issue was fully resolved and all services were restored.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/14/2026 06:08PM
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
4 days ago - at 04/14/2026 02:28PM
We have identified an issue impacting a subset of customers accessing SFTP files using recent versions of third party application, FileZilla. We are actively monitoring the situation. Please continue to reference this page for updates.
As a temporary workaround, customers could use a stable version of FileZilla (such as 3.69.1 or 3.69.6), where connectivity has been confirmed to work as expected or another SFTP client to access files.
INVESTIGATING
5 days ago - at 04/14/2026 02:09PM
We have identified an issue impacting a subset of customers accessing SFTP files using a third party application. Our engineers are still working with a third party to diagnose the root cause and work toward a resolution. Please continue to reference this page for updates.
INVESTIGATING
5 days ago - at 04/14/2026 01:44PM
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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