Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Blackbaud

Active Issue Alert – Financial Edge NXT, Raiser's Edge NXT and YourCause - 000668835

Resolved Minor
April 14, 2026 - Started 5 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Blackbaud experienced a 4.5-hour service incident affecting Financial Edge NXT and Raiser's Edge NXT, where customers encountered intermittent slowness, errors, and issues accessing SFTP files when using recent versions of FileZilla. The problem was identified as a compatibility issue between Blackbaud's SFTP service and newer FileZilla versions, with a temporary workaround provided to use older stable FileZilla versions (3.69.1 or 3.69.6) or alternative SFTP clients. The issue was fully resolved and all services were restored.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial
  • No credit card
  • 14-day trial
  • 2-minute setup
IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/14/2026 06:08PM

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 4 days ago - at 04/14/2026 02:28PM

We have identified an issue impacting a subset of customers accessing SFTP files using recent versions of third party application, FileZilla. We are actively monitoring the situation. Please continue to reference this page for updates.

As a temporary workaround, customers could use a stable version of FileZilla (such as 3.69.1 or 3.69.6), where connectivity has been confirmed to work as expected or another SFTP client to access files.

INVESTIGATING 5 days ago - at 04/14/2026 02:09PM

We have identified an issue impacting a subset of customers accessing SFTP files using a third party application. Our engineers are still working with a third party to diagnose the root cause and work toward a resolution. Please continue to reference this page for updates.

INVESTIGATING 5 days ago - at 04/14/2026 01:44PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook