Outage in Blackbaud
Active Issue Alert – Blackbaud NetCommunity™, Blackbaud Altru® - #000669372
Resolved MinorIncident Report
Summary AI Generated
Blackbaud NetCommunity and Altru experienced an issue where delivery statistics were not updating for sent email jobs, though the emails themselves were still being delivered successfully. The incident affected some customers for approximately 1.6 hours before engineers resolved the service disruption and restored normal functionality.
We have identified an issue impacting some of our customers where delivery statistics are not updated for jobs that have been sent. We can confirm that email jobs are sending, only the delivery statistics are being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/16/2026 04:36PM
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
2 days ago - at 04/16/2026 03:29PM
We have identified an issue impacting some of our customers where delivery statistics are not updated for jobs that have been sent. We can confirm that email jobs are sending, only the delivery statistics are being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
2 days ago - at 04/16/2026 03:01PM
We have identified an issue impacting some of our customers where delivery statistics are not updated for jobs that have been sent. We can confirm that email jobs are sending, only the delivery statistics are being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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