Outage in Blackbaud

Active Issue Alert – Payment Services - #000561206

Resolved Minor
October 20, 2024 - Started 25 days ago - Lasted 34 minutes
Official incident page

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Outage Details

We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Payment Service
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 10/20/2024 11:18AM

An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 25 days ago - at 10/20/2024 10:46AM

We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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