Outage in Blackbaud

Active Issue Alert – Blackbaud Financial Aid Management - 000566650

Resolved Minor
November 13, 2024 - Started about 19 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

A subset of parent users may receive errors when logging into the primary Student Financial Aid URL. As a workaround, users can login to https://app.blackbaud.com and open the Student Financial Aid URL in a separate tab. Our engineers are still working to resolve the issue as quickly as possible for you. Please continue to reference this page for updates.
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 11/13/2024 11:22PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING about 19 hours ago - at 11/13/2024 09:33PM

A subset of parent users may receive errors when logging into the primary Student Financial Aid URL. As a workaround, users can login to https://app.blackbaud.com and open the Student Financial Aid URL in a separate tab. Our engineers are still working to resolve the issue as quickly as possible for you. Please continue to reference this page for updates.

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