Outage in Blackbaud

Active Issue Alert – ResearchPoint™ - #000564720

Resolved Minor
November 05, 2024 - Started 9 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud ResearchPoint
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 11/05/2024 04:15PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 9 days ago - at 11/05/2024 03:28PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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