Outage in Blackbaud

Active Issue Alert – Blackbaud Learning Management System - #000573433

Resolved Major
December 16, 2024 - Started 1 day ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/16/2024 08:41PM

This incident has been resolved.

IDENTIFIED 1 day ago - at 12/16/2024 07:37PM

We continue to investigate an intermittent issue impacting a subset of our clients' students when logging in and attempting to go to the Assignment Center, where they may be met with a 502 error page. Refreshing the page may resolve the issue. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

IDENTIFIED 1 day ago - at 12/16/2024 03:50PM

We have identified an issue impacting some students when logging in and attempting to go to the Assignment Center, where they may be met with a 502 error page. Refreshing the page should resolve the issue. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 1 day ago - at 12/16/2024 03:30PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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