Outage in Blackbaud

Active Issue Alert – Blackbaud Luminate Online - 000573230

Resolved Minor
December 13, 2024 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/13/2024 07:27PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 4 days ago - at 12/13/2024 07:12PM

We have identified an issue impacting a subset of customers causing a conflict with custom code on donation forms for the Other Amount field. Please continue to reference this page for updates

INVESTIGATING 5 days ago - at 12/13/2024 06:43PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 5 days ago - at 12/13/2024 06:03PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 5 days ago - at 12/13/2024 05:35PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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