Outage in Blackbaud

Active Issue Alert – Raiser's Edge, Raiser' Edge NXT, Research Point - 000573069

Resolved Major
December 12, 2024 - Started 5 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/13/2024 01:30AM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 5 days ago - at 12/13/2024 12:58AM

Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

IDENTIFIED 5 days ago - at 12/12/2024 11:28PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 5 days ago - at 12/12/2024 10:38PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 5 days ago - at 12/12/2024 10:12PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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