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Outage in Blackbaud

Active Issue Alert – Financial Edge NXT & Raiser's Edge NXT - #000638874

Resolved Minor
October 07, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Financial Edge NXT Blackbaud Raiser's Edge NXT

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/08/2025 02:52AM

Teams had updated A new Citrix ICA principal was generated and deployed because the previous one had expired. The issue has been resolved.

INVESTIGATING 6 months ago - at 10/08/2025 01:33AM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 6 months ago - at 10/08/2025 01:14AM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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