Active Issue Alert – Altru - 000640306

This incident has been resolved.

Our engineers are continuing work on the fix for this issue, which we plan to deploy later tonight. Please continue to reference this page for updates, the next of which will occur once the issue is addressed.

We have identified the cause of this error and it only occurs when adding the membership or applying tickets in Daily Sales. We expect this fix to be deployed later this evening. Until the fix is deployed, users are able to update and add memberships directly in the Membership module. Users will not be able to apply tickets until the fix is deployed. Please continue to reference this page for updates.

We are investigating reports from a subset of users experiencing the error "Invalid file path" when attempting to sell a membership or apply tickets in Daily Sales. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.