Outage in Blackbaud

Active Issue Alert – Payment Services - #000640508

Resolved Major
October 16, 2025 - Started about 13 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently detecting an increased number of errors in processing PayPal payments for a subset of customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Payment Service
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 10/16/2025 08:13PM

This incident has been resolved.

INVESTIGATING about 12 hours ago - at 10/16/2025 05:02PM

Our teams observed PayPal payment processing returning. As a result, we paused the deployment hiding the PayPal option for donations referenced below. Some donors may continue to experience issues when trying to use PayPal payment processing. We will continue to monitor this issue and will post any updates on this page.

INVESTIGATING about 12 hours ago - at 10/16/2025 04:29PM

In an abundance of caution we have deployed a change to hide the PayPal option for donations as we continue to investigate this issue with PayPal's systems.

INVESTIGATING about 13 hours ago - at 10/16/2025 03:56PM

We are currently detecting an increased number of errors in processing PayPal payments for a subset of customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Latest Blackbaud outages

Active Issue Alert – Altru - 000640306 - 1 day ago
Active Issue Alert – NetCommunity - 000639796 - 3 days ago
Active Issue Alert – Multiple Products - #000639155 - 8 days ago
Active Issue Alert – Financial Edge NXT & Raiser's Edge NXT - #000638874 - 9 days ago
Active Issue Alert – Blackbaud Tuition Management - #000638491 - 10 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook