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Outage in Blackbaud

Active Issue Alert – Payment Services - #000640508

Resolved Major
October 16, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently detecting an increased number of errors in processing PayPal payments for a subset of customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Payment Service

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/16/2025 08:13PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 10/16/2025 05:02PM

Our teams observed PayPal payment processing returning. As a result, we paused the deployment hiding the PayPal option for donations referenced below. Some donors may continue to experience issues when trying to use PayPal payment processing. We will continue to monitor this issue and will post any updates on this page.

INVESTIGATING 6 months ago - at 10/16/2025 04:29PM

In an abundance of caution we have deployed a change to hide the PayPal option for donations as we continue to investigate this issue with PayPal's systems.

INVESTIGATING 6 months ago - at 10/16/2025 03:56PM

We are currently detecting an increased number of errors in processing PayPal payments for a subset of customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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