Outage in Blackbaud

Active Issue Alert – Multiple Products - #000639155

Resolved Minor
October 09, 2025 - Started about 6 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue impacting a subset of our customers, causing errors when attempting to log in to Raiser's Edge NXT. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud signin.blackbaud.com Blackbaud Support Blackbaud .com
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 10/09/2025 01:53PM

This incident has been resolved.

IDENTIFIED about 4 hours ago - at 10/09/2025 11:17AM

We have identified an issue impacting a subset of our European customers, causing errors when attempting to log in to various products via Blackbaud.com or direct product links. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers have diagnosed the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 6 hours ago - at 10/09/2025 10:00AM

We have identified an issue impacting a subset of our customers, causing errors when attempting to log in to various products via Blackbaud.com. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 6 hours ago - at 10/09/2025 09:59AM

We have identified an issue impacting a subset of our customers, causing errors when attempting to log in to various products via Blackbaud.com. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 6 hours ago - at 10/09/2025 09:59AM

We have identified an issue impacting a subset of our customers, causing errors when attempting to log in to Raiser's Edge NXT. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

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