Outage in Blackbaud

Active Issue Alert – Raiser's Edge, Financial Edge, Raiser's Edge NXT, Financial Edge NXT, Blackbaud eTapestry, and Email Services- 000565663

Resolved Minor
November 08, 2024 - Started 13 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 11/08/2024 06:32PM

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 13 days ago - at 11/08/2024 06:10PM

We are aware of issues impacting a subset of customers experiencing errors or latency when logging in. Users may see loading screens (e.g. green dot) or blank access pages when attempting to log in to database view. Engineers are diagnosing the issue.

INVESTIGATING 13 days ago - at 11/08/2024 06:08PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 13 days ago - at 11/08/2024 05:41PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 13 days ago - at 11/08/2024 05:40PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 13 days ago - at 11/08/2024 05:31PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

source IsDown Possible Outage Indicated by User Reports Reports started 19 minutes before official outage was reported

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