Outage in Blackbaud

Active Issue Alert – Raisers Edge NXT/Financial Edge NXT - 000568254

Resolved Major
November 20, 2024 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Latest Updates ( sorted recent to last )
RESOLVED about 24 hours ago - at 11/20/2024 12:57PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING about 24 hours ago - at 11/20/2024 12:35PM

We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 1 day ago - at 11/20/2024 11:48AM

We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 1 day ago - at 11/20/2024 11:05AM

We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 1 day ago - at 11/20/2024 10:25AM

We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

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