Outage in Blackbaud

Active Issue Alert – Raiser's Edge NXT - 000567773

Resolved Minor
November 18, 2024 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge NXT
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/18/2024 11:02PM

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 3 days ago - at 11/18/2024 10:40PM

When searching for constituents within the Blackbaud for Gmail feature for Raiser's Edge NXT, you may receive an error message: "Sorry something went wrong Try to refresh the page or come back later." Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 3 days ago - at 11/18/2024 10:07PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 3 days ago - at 11/18/2024 09:56PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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