Outage in Blackbaud

Active Issue Alert – Raiser's Edge NXT - 000568416

Resolved Minor
November 20, 2024 - Started about 20 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge NXT
Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 11/20/2024 11:11PM

This incident has been resolved.

MONITORING about 17 hours ago - at 11/20/2024 08:18PM

We have resolved an issue that was causing "Unable to start" errors when launching Database view. Full service has been restored at this time and we will leave this incident in a monitoring state until 6PM EST this evening. Please continue to reference this page for updates.

INVESTIGATING about 18 hours ago - at 11/20/2024 07:17PM

A subset of users are intermittently experiencing "Unable to start" errors when launching Database view. We are monitoring for this error and applying a fix as soon as it is detected. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING about 19 hours ago - at 11/20/2024 06:30PM

A subset of users are intermittently experiencing "Unable to start" errors when launching Database view. We are monitoring for this error and applying a fix as soon as it is detected. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING about 20 hours ago - at 11/20/2024 05:53PM

A subset of users are intermittently experiencing "Unable to start" errors when launching Database view. We are monitoring for this error and applying a fix as soon as it is detected. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING about 20 hours ago - at 11/20/2024 05:45PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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